To ensure the best experience for every guest and avoid misunderstandings, we kindly ask you to take a moment to review the following guidelines before your session begins:

1. Share Your Preferences Before the Service

If you have any specific needs—areas to focus on or avoid, preferred techniques, or services you wish to add or skip—please clearly inform the front desk or your therapist before the session starts.

2. Request Adjustments Anytime During the Service

If at any point you find the pressure too firm/light, dislike a technique, or want to modify or skip a step, please let us know immediately. We will happily make on-the-spot adjustments to suit you.

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（Within the first 10 minutes of your session, if you feel the service does not meet your expectations, you may request to end it with no charge. After 10 minutes, we are still happy to adjust the technique or arrange a different therapist, and the session will be charged at the standard rate.）

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We value real-time communication as it helps us deliver the most personalized experience possible.

3. Your Feedback Drives Our Positive Growth

Our core goal is to ensure every guest leaves satisfied. If any issues arise during your session, please trust that we will do our utmost to assist, support, and resolve them. After your service, we welcome you to share your honest feedback—positive reviews in particular provide powerful motivation for our spa’s healthy operation and continuous improvement. If no adjustments were requested during the session, we will assume the service was completed to your satisfaction. Your suggestions will still be carefully documented and implemented for your future visits.

4. Gratuities Are Appreciated for Great Service

Our therapists are dedicated to providing you with professional care and physical relaxation. If you are satisfied with your service, a gratuity is a thoughtful way to recognize their hard work. This encouragement inspires them to continue refining their skills and delivering even better experiences for you and all our guests.

Thank you for your understanding and cooperation!
Your feedback is not a complaint—it’s a precious gift that helps us grow. 💗
We wish you a relaxing and enjoyable experience with us!